Returns & Exchanges

At Altec Lansing, we stand by the quality of our audio gear and offer a 30-day return window for products purchased directly from our website. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and exchanges to ensure your sound experience remains top-notch.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to begin the authorization process.

• 2.
  Prepare the Package

  Securely pack your Altec Lansing device in its original packaging, including all cables, manuals, and accessories that were included at the time of purchase.

• 3.
  Ship Your Item

  Affix the prepaid shipping label provided by our support team to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our technicians inspect the returned unit, we will process your full refund or ship out your replacement device within 5 to 7 business days.